Personal information policy

London's Arcadia respects your privacy rights and is committed to ensuring that it protects your details, the information about your dealings with London's Arcadia and other information about you available to London's Arcadia ("your information").

Use of your information

Unless you are told otherwise, London's Arcadia will use your information to:

• deal with your requests and administer its departmental functions
• meet its statutory obligations
• prevent and detect fraud
• conduct surveys and research
• contact you with information about activities and events involving the Council or with offers which it thinks may be of interest to you

London's Arcadia may share your information (but only the minimum amount of information necessary to do the above and only where it is lawful to do so) with other departments within the London Borough of Richmond upon Thames (including the elected members), central government departments, law enforcement agencies, statutory and judicial bodies, community services providers and contractors that process data on its behalf.

London's Arcadia may also use and disclose information that does not identify individuals for research and strategic development purposes.

Information collected from the this web site

London's Arcadia does not automatically capture or store personal information about you when you visit this site. The only information the Council collects on this web site is the information you choose to provide (i.e: on any form posted on this web site which you decide to fill in).

Statistical information such as URL, type of browser and the IP address of site visitors is automatically monitored. This information is not linked to personally identifiable information and is only used by London's Arcadia for system administration and to evaluate the use of the site.